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Returns

Easy Returns with Full Satisfaction Guarantee

Your happiness with your ordered artwork is our top priority. If for any reason you're not satisfied upon inspecting your purchase, rest assured that we offer a 100% full refund to each order - no questions asked.

Our Return Policy in Detail

  1. You have the flexibility to initiate a return within 60 days of receiving your order.
  2. You can choose a free replacement or a full refund.

Return Process

  1. Contact us to inform us about your intention to return your order.
  2. Specify your preference: refund or replacement.
  3. We'll promptly confirm your request within 24 hours.
  4. With a tracking code, ship the package back to us.
  5. Upon receiving the package, we'll process your refund. Note that shipping cost reimbursement applies only if the return is due to delivery damage.

Our Extremely-Low Return Rate

  1. Before shipment, we provide you with high-resolution photos of the finished artwork.
  2. We only start to ship your order upon your approval of the finished art.
  3. We only proceed with shipping after you approve the final painting.
  4. Given our artist background, any issues you highlight can be promptly retouched, with the revised version shown to you for approval.
  5. Actual artwork consistently surpasses digital photos!

For Return Address

Feel free to contact our Customer Service at service@handmadepiece.com to obtain the return address. Your satisfaction is our aim, and we're always here to assist you.

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